What Is the Warranty Included with Alfa Forni Ovens and What Does It Cover?

Alfa Forni ovens come with a 24-month legal warranty against non-conformity defects, in compliance with applicable national regulations. This warranty is provided by the retailer and ensures that the product is free from defects that could compromise its proper use.

🔹 1. Warranty Duration and Validity

🟢 Domestic Use Warranty
📆 24 months (2 years) from the purchase date.

📌 Required Documentation:
✔️ Proof of purchase (receipt or invoice).
✔️ Oven serial number, located on the label at the back of the product.

🚨 Important Notice:

• Using a domestic oven for professional purposes voids the warranty.
• For professional needs, Alfa Forni offers a dedicated HORECA range:
  🔗 Explore Alfa’s Professional Ovens

🔹 2. What Does the Warranty Cover?

✔️ Manufacturing defects and material flaws.
✔️ Malfunctions related to product conformity, if used and maintained correctly.
✔️ Essential oven components, including the structure and burner (for gas models).

🔹 3. What Is NOT Covered by the Warranty?

❌ Incorrect Installation or Use

• If the oven is not installed or used according to the instructions in the manual.

❌ Lack of Proper Maintenance

• If cleaning and maintenance guidelines are not followed.
• Blocked flue or failure to clean the refractory tiles.

❌ Accidental or External Damage

• Transport damage (must be reported immediately upon delivery).
• Marine environments: Salt exposure can accelerate steel oxidation.
• Use of unauthorized chemicals or fuels, such as liquid coal or chemical substances.

❌ Unauthorized Modifications

• If the oven has been altered or tampered with (deliberately or accidentally).
• If non-original Alfa Forni components have been used.

❌ Normal Wear and Tear & Non-Covered Parts

• Refractory tiles and insulation materials (each oven comes with a spare tile).
• Accessory parts, such as doors, glass, and knobs.
• Aesthetic wear that does not affect oven performance.

❌ Exceeding Recommended Temperatures

• Damage caused by exceeding 500°C (1000°F) due to improper fuel use.

🔹 4. How to Request Warranty Assistance?

✔️ Contact the retailer where you purchased the oven – they will open a support ticket with Alfa Forni’s after-sales department.
✔️ Provide the required documentation, including proof of purchase and serial number.

📌 Need assistance?
🔗 Find an Authorized Dealer
🔗 Alfa Forni Support Contact Form

🔥 Enjoy Worry-Free Cooking with Alfa Forni's Warranty!

With Alfa Forni’s 24-month warranty, you have peace of mind and expert support, ensuring your oven remains in top condition for years to come. 🍕🔥