What Is the Warranty Included with Alfa Forni Ovens and What Does It Cover?
Alfa Forni ovens include a 24-month warranty covering defects and manufacturing flaws. Learn what's covered and how to request support.
Alfa Forni ovens come with a 24-month legal warranty against non-conformity defects, in compliance with applicable national regulations. This warranty is provided by the retailer and ensures that the product is free from defects that could compromise its proper use.
🔹 1. Warranty Duration and Validity
🟢 Domestic Use Warranty
📆 24 months (2 years) from the purchase date.
📌 Required Documentation:
✔️ Proof of purchase (receipt or invoice).
✔️ Oven serial number, located on the label at the back of the product.
🚨 Important Notice:
- Using a domestic oven for professional purposes voids the warranty.
- For professional needs, Alfa Forni offers a dedicated HORECA range:
🔗 Explore Alfa’s Professional Ovens
🔹 2. What Does the Warranty Cover?
✔️ Manufacturing defects and material flaws.
✔️ Malfunctions related to product conformity, if used and maintained correctly.
✔️ Essential oven components, including the structure and burner (for gas models).
🔹 3. What Is NOT Covered by the Warranty?
❌ Incorrect Installation or Use
- If the oven is not installed or used according to the instructions in the manual.
❌ Lack of Proper Maintenance
- If cleaning and maintenance guidelines are not followed.
- Blocked flue or failure to clean the refractory tiles.
❌ Accidental or External Damage
- Transport damage (must be reported immediately upon delivery).
- Marine environments: Salt exposure can accelerate steel oxidation.
- Use of unauthorized chemicals or fuels, such as liquid coal or chemical substances.
❌ Unauthorized Modifications
- If the oven has been altered or tampered with (deliberately or accidentally).
- If non-original Alfa Forni components have been used.
❌ Normal Wear and Tear & Non-Covered Parts
- Refractory tiles and insulation materials (each oven comes with a spare tile).
- Accessory parts, such as doors, glass, and knobs.
- Aesthetic wear that does not affect oven performance.
❌ Exceeding Recommended Temperatures
- Damage caused by exceeding 500°C (1000°F) due to improper fuel use.
🔹 4. How to Request Warranty Assistance?
✔️ Contact the retailer where you purchased the oven – they will open a support ticket with Alfa Forni’s after-sales department.
✔️ Provide the required documentation, including proof of purchase and serial number.
📌 Need assistance?
🔗 Find an Authorized Dealer
🔗 Alfa Forni Support Contact Form
🔥 Enjoy Worry-Free Cooking with Alfa Forni's Warranty!
With Alfa Forni’s 24-month warranty, you have peace of mind and expert support, ensuring your oven remains in top condition for years to come. 🍕🔥